Author name: LRadmin

The Big Question - Who is Your Customer?

Who is Your Customer?

It doesn’t matter if you get traffic to your beautiful, well-functioning website if the content doesn’t engage your potential customer or client in a way which is meaningful to them. You can’t engage them if you don’t know who is your customer. In this miniseries, I am going to focus on the sadly much overlooked CONTENT aspect of the website. While most marketing is careful about the content, websites sometimes aren’t.

The first and most important aspect of any marketing is to know who is your customer. Effective content feels as if it’s written to address the potential client individually. No…

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user experience graphic

User Experience – The New Mandate for Web Design

I studied web design because I realized that many of the sites I saw on the web had poor user experience – that is, they were a pain to use. In those days, there was little formal web design training. What there was included design and development, but user experience instruction was often limited to good navigation and good architecture. Today, web design focuses on user experience design, which is more about the experience than the design. It isn’t enough to have a website. You want a website that stands out as it meets the needs of the user.

At the end of…

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Animated GIFs

This will not be animated in many email programs:

Back when I started in web design, animated GIFs (pronounced like the peanut butter) were animation from the wrong side of the tracks. We often used them to give a client an idea of what a Flash animation would do. They were seldom used them in actual web work. Animated GIFs were viewed with disdain. They couldn’t do many of the things that Flash could do and were comparatively big in file size.

But when Steve Jobs rang a serious blow to Flash (by not allowing it on any ’i’ device) with no…

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Shaking Hands

Customer Responsibility When Hiring a Contractor

Hiring a contractor to do anything for you, including creating a website, requires a partnership. Both sides have needs and expectations. It is the customer responsibility to be sure their expectations are clear. Contractors are not clairvoyants and can not know everything the customer may be thinking about inclusions, exclusions, and time-frames.
Ask Questions and Do Your Research
If you don’t understand something, JUST ASK. It’s not macho not to ask, just dumb. Contractors cannot know what your expectations or assumptions are. Good contractors will try to find out, but even so, they can’ know all that you are thinking. So, if…

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Know Your Limitations - Dirty Harry

Know Your Limitations

Continuing on with the things that create a better working relationship with any contractor, this week I cover Know Your Limitations and Read the Contract.
You’ve got to know your limitations
For each of us there are three resources: time, money and energy. Before starting a project it’s a good idea to evaluate how much you are comfortable spending and what you are capable of spending or investing of each. Basically, how much do you want to spend, and how much could you spend. The reason for this is that your wants may exceed your capabilities in one or more areas and you…

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What is Social Media Marketing?

Social Media Marketing (SMM) is creating, posting to and advertising on Facebook, Twitter, LinkedIn, Pinterest, YouTube, and other social media.

It works, too! Many business’ clients or customers weren’t always on social media, but much of that is changing. So where does this piece fit into your online marketing picture?

If your customers or clients are on social media, start here after optimizing your website. First determine if it is a good fit for your business. If so, try it before you start full Search Engine Marketing.
How do you know if Social Media Marketing is right for your company?
Cyber-stalk some of your best clients and customers. Do they have Facebook…

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What is Search Engine Marketing (SEM)?

SEO is about what you do with the content and coding of the actual site. Search Engine Marketing and Social Media Marketing are about what you do outside of the site.
Directory Listings
First things first: register your site with the search directories. Many of the search directories will pick up your site eventually, but some will not. However, there are services that can register your site with many of the top search directories right away which speeds up the process. Registering with the top search directories is a good idea for all businesses regardless of how large their service or customer radius is.
Local Search
The…

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What is Search Engine Optimization (SEO)?

Search Engine Optimization (SEO) is about what you do with the content and coding of the actual site. It means making a website optimal for the web bots, the little bits of code that go around and ‘read’ the web to index what is there.

When there was one car repair service on the web, it was fairly easy for it to be found. The bots read ‘car repair’ on the website of our car repair place. When users searched for the keyword ‘car repair’, the bots directed web visitors to the one site.

Then there were 1000 car repair places and the job for…

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SEO, SEM, SMM and your great website

You are planning a great website and want to know if the web person does SEO. I get this question all the time. At Richterworks Web, I believe that a well-informed client is the best client. To that end, I am writing this series to clarify the differences and similarities between Search Engine Optimization (SEO), Search Engine Marketing (SEM) and Social Media Marketing (SMM), and when in the process to use them.

SEO and SEM are not the same thing. Most people realize that Social Media Marketing is not the same, but are not really clear what these three involve, how…

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Starting Fresh with paint chips, paint roller and brushes

Starting Fresh

Summer is a time of starting fresh. A few years ago when I thought of moving, I purged the house for months of decades of acquired treasure. When you live in one place for a long time, you tend to get everything pretty much the way it works for you easily on a day to day basis. The problem is, you tend to put aside a lot of things and store things you no longer need. I found that the biggest impediment to getting rid of old clutter was recalling how much money I had spent on it. Today those…

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